Policies
Return Policy
We want you to love what you ordered — and if you don't, getting it sorted should be simple. Here's exactly how returns, refunds, and exchanges work at ByteCrafterAI, so you know precisely what to expect at every step.
30-Day Return Window
If a piece isn't right for your space, you have 30 days from the date of delivery to send it back — in its original condition and packaging. No questions asked, and no restocking fee.
How to Start a Return
Email hello@bytecrafterai.shop or reach us through the Contact page with your order number and the item you'd like to return. We typically reply within one business day with a confirmation and clear next steps — no back-and-forth required.
Return Shipping
For change-of-mind returns, return shipping is the customer's responsibility, and we recommend a tracked service so your return doesn't get lost in transit. If your order arrived damaged, defective, or incorrect, we cover return shipping in full and send you a prepaid label — that's on us, not you.
Damaged, Defective, or Incorrect Items
If something arrives damaged, faulty, or isn't what you ordered, contact us within 48 hours of delivery with a couple of photos. We'll sort it immediately with a full refund or a free replacement, whichever you'd prefer — you won't pay a cent extra.
Refunds & Timeline
Once your return reaches us, we inspect it within 1–2 business days and issue your refund to the original payment method the same day it's approved. Banks and card issuers can take a few extra days to post it, so most refunds land within 5–7 business days of us receiving the item. You'll get an email at every step — confirmation received, refund approved, and refund issued.
Order Cancellations
Changed your mind before it ships? Email us as soon as possible — if your order hasn't gone into production or left our workshop yet, we'll cancel it and refund you in full, no return necessary.
Late or Missing Refunds
If it's been more than 7 business days since you received our refund confirmation email and the funds still haven't shown up, first check with your bank or card provider, as processing times vary. Still nothing? Email us with your order number and we'll investigate right away.
Exchanges
We don't currently offer direct exchanges. If you'd like a different size, color, or variant, return the original item for a full refund and place a new order for the piece you want — we'll happily help you pick the right one if you're unsure.